As October comes to an end, Leilawa releases its monthly service report. We adhere to one principle: Data can be anonymized, but our attitude cannot be compromised. This month's report highlights what we have done and achieved in terms of popular science and customer service this autumn.

1. Public Welfare Popular Science: Bringing Knowledge to People

• "Warm Winter Preparation" Live Streaming: Launched during Frost's season, covering topics such as health preservation, medical insurance policies, and information about in vitro fertilization;
• Community Lectures: Visiting communities to educate families with children and older members about reproductive health and medical insurance policies;
• Medical Insurance Q&A Special: After launching, we addressed common questions related to reporting, how to report, and how to prepare for childbirth when living in different places.

All popular science content is free and intended for public benefit. No medical services are bundled with it.

2. Customer Satisfaction: A Sense of Warmth from Our Efforts

Customer feedback this month (anonymized data) shows that the areas with high satisfaction include accuracy in policy interpretation, timely responses, and respect for privacy. We also received constructive suggestions, such as "more video-based content" and "more personalized answers to questions" – these will be included in our list of improvements for next month.

3. Compliance Review: Staying Within Boundaries

Based on our monthly case reviews, we continue to strengthen our "Three No's" principle: no promises about results, no illegal referrals, and no excessive diagnoses. Any statements regarding success rates or reimbursement percentages must be framed as "subject to official/doctor's guidelines."

4. Words from Leilawa

A monthly report isn't just a summary of achievements; it's a commitment to transparency. It reminds us that only by being transparent can we earn trust, and only by making improvements can we live up to expectations.